Frequently Asked Questions and Policies
Frequent Questions
1. Which insurances do you accept?
We currently accept Florida Blue Cross/Blue Shield and Anthem, Aetna, Cigna, Optum (United Healthcare, Oxford, and Oscar, UMR), Medicare, and dual policies for United Healthcare/Medicare.
We will soon be accepting Humana Medicare.
2. Will I need to drop by your office to schedule my appointment, or to provide paperwork, or pick up my prescription?
No, the entire process of treatment is provided through a secure virtual platform using telehealth. This allows for your privacy and also significant convenience.
3. Can I choose my own pharmacy?
Yes, medications will be sent electronically to the pharmacy of your choice.
4. If I do not have insurance, how and when do I pay for my appointment?
You will provide payment for the session after you arrive virtually for each appointment. Debit and credit card payments are accepted using Mastercard, Visa, American Express and Discover. We also accept Cash App and Venmo payments.
5. If I have insurance that the practice does not accept, can I get reimbursed?
Yes, you will receive a "superbill" receipt from the provider after each appointment. Then, you simply include the receipt when submitting your insurance claim form to your insurance company. Please see the "Superbilling Options" section on the "About Us" page for links to specific insurance claims forms.
Policies
Payment for Self-Pay
Payment in full is expected at each visit after arrival to the virtual appointment, and before the start of each session.
Cost for the Initial Psychiatric Evaluation $175
Cost for Follow-up/Medication Management (Up to 30 minutes) $135
Cost for Follow-up/Medication Management (Beyond 30 minutes) $175
See Insurance reimbursement options under "Superbilling Options" on the "About Us" page.
Other Services
Letters for Emotional Support Animals, Extended Employment/School Release, etc. can be provided with a fee of $25
Providing Disability information to third parties will require patient consent to release of medical information and a fee of $50 for each submission.
Non-Payment
If you are unable to provide payment at the time of your appointment, we will not be able to complete the session.
Cancellation Policy
Patients who choose to cancel their appointment may do so at no additional charge up to 24 hours prior to the previously scheduled appointment time. Cancellations can ONLY be initiated by messaging the provider.
Patients who must cancel within the 24-hour period prior to their scheduled appointment will be charged a $25.00 cancellation fee. Cancellations can ONLY be initiated by messaging the provider.
Patients who do not show up for their appointment at the designated appointment time, and do not message the provider prior to the appointment time, will be charged the full cost of the appointment. Payment will be required before future booking requests are confirmed.
All cancellation fees must be paid prior to confirmation of the next appointment.
We appreciate your understanding and consideration of these policies.
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